1. Introduction

At iBase IT Digital Solutions, we aim to provide high-quality digital services and ensure customer satisfaction. This policy outlines the terms for cancellations and refunds related to our services.

2. Cancellation Policy

• Clients may request cancellation of services by contacting us in writing via email or phone.

• Cancellation requests must be made before the commencement of the service or project.

• Once the service has started, cancellations may not be accepted, or may be accepted at our sole discretion based on the work already completed.

3. Refund Policy

• Refunds are applicable only if services have not been initiated after payment.

• For project-based or customized services, no refunds will be provided once the project has started or resources have been allocated.

• If a refund is approved, it will be processed after deducting any applicable charges for work already completed.

4. Refund Processing Time

• Approved refunds will be processed within 7–10 business days.

• The refund amount will be credited to the original mode of payment used during the transaction.

5. Non-Refundable Services

The following are non-refundable:

• Digital marketing services already initiated

• Website development or software projects after work commencement

• Consulting services or strategy sessions once delivered

• Any customized or tailor-made digital service

6. Delays or Service Issues

If a service delay occurs due to reasons attributable to iBase IT Digital Solutions, clients may contact us to discuss resolution options, which may include service adjustments or partial refunds at our discretion.

7. Contact Information

For cancellation or refund-related queries, please contact us:

iBase IT Digital Solutions
📧 Email: info@ibasesolutions.in
📞 Mobile: 8501932183
🌐 Website: www.ibasesolutions.in